Shipping Policy

Last Updated: September 17, 2026

At Dusk & Devotion, we are committed to making sure your order reaches you safely and on time. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed, we begin processing it as soon as possible.

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive a confirmation with tracking information, where available.

2. Shipping Time

Estimated delivery time is generally:

• Standard Shipping: 3–7 business days

• Remote or Certain Locations: Delivery may take additional time depending on the courier service and location.

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, incorrect address information, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping offers. The terms of such offers will be displayed on our website or at checkout.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number through your registered email address or phone number.

You can use the tracking information provided to check the status of your shipment.

Please allow some time for tracking information to become active after the order has been shipped.

5. Delivery Address

Please make sure that your shipping address, phone number, and other delivery details are accurate before placing your order.

Dusk & Devotion is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Orders

Although we work with reliable delivery partners, occasional delays may occur.

If your order is significantly delayed or appears to be lost in transit, please contact us at [Your Email Address] with your order number.

We will work with the applicable shipping partner to investigate the shipment and provide an appropriate resolution.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs or videos of the package before opening it, if possible.

If the product inside is damaged, leaking, defective, or otherwise affected during delivery, contact us as soon as possible with your order details and supporting photographs/videos.

We will review the issue and assist you with an appropriate resolution in accordance with our Return & Refund Policy.

8. International Shipping

Currently, [we only ship within India / we ship internationally].

If international shipping is available, additional customs duties, taxes, or import charges may apply depending on the destination country. Such charges, where applicable, are generally the responsibility of the customer.

9. Contact Us

If you have any questions about your shipment or delivery, please contact us:

Dusk & Devotion
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

We appreciate your patience and trust in Dusk & Devotion. We will always do our best to ensure your order reaches you safely and promptly.