Return & Refund Policy

Last Updated: September 17, 2026

At Dusk & Devotion, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

1. Eligibility for Returns

We accept returns only for products that meet our return conditions.

To be eligible for a return:

• The return request must be submitted within [7 days] of receiving your order.

• The product must be unused and unopened.

• The product must be in its original packaging and condition.

• All original labels, seals, and packaging should be intact.

• You must provide your order number and relevant details about the issue.

Due to hygiene and safety reasons, opened or used skincare, haircare, body-care, and cosmetic products may not be eligible for return unless the product was received damaged, defective, or incorrect.

2. Damaged or Incorrect Products

If your order arrives damaged, defective, leaking, or contains the wrong product, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos of the product and packaging

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened or used products

• Products with broken or removed seals

• Products damaged after delivery due to improper use or storage

• Products without their original packaging

• Products purchased as part of a non-returnable promotional offer, where applicable

4. How to Request a Return

To request a return, please contact us at [Your Email Address] with:

Subject: Return Request – [Order Number]

Please include your name, order number, product name, reason for the return, and photographs/videos where applicable.

Our team will review your request and provide further instructions if the return is approved.

5. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, Dusk & Devotion may cover the applicable return shipping cost.

For other eligible returns, the customer may be responsible for return shipping charges.

6. Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method, subject to applicable payment-provider processing times.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.

7. Exchanges

We may offer product exchanges for eligible damaged, defective, or incorrect items, subject to product availability.

If the requested replacement is unavailable, we may provide an alternative resolution, such as a refund.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

9. Refund Exceptions

Refunds may not be issued if:

• The product has been opened or used without a valid product-related issue.

• The product was damaged due to misuse or improper storage.

• The return request is made after the applicable return period.

• The returned product does not meet the eligibility requirements.

10. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

Dusk & Devotion
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

We appreciate your trust in Dusk & Devotion and are always happy to assist you with your order.